HaloPSA integration with N-able N-Central

Integrating HaloPSA with N-able N-central offers Managed Service Providers (MSPs) a unified platform to enhance operational efficiency and service delivery.

This integration enables seamless synchronization of asset and site data, allowing MSPs to access and manage critical information within HaloPSA. By importing key asset data, MSPs can utilize this information for executive reporting and gain comprehensive insights into their clients' infrastructures.

Automated billing and contract management

Synced data can be used for contract management and automated billing. If you offer user and/or device based services HaloPSA will continuouslly pull the data and sync the asset numbers with your reocuring invoices making sure nothing goes unnoticed.

Access endpoints directly from your PSA

A significant advantage of this integration is the ability to remotely access end-user computers directly from tickets in HaloPSA. This feature streamlines support processes, enabling technicians to resolve issues promptly without switching between platforms. Additionally, the integration facilitates instant alerts and self-healing functions, ensuring that potential problems are addressed proactively, thereby minimizing downtime and enhancing client satisfaction.

AI assisted ticket resolution

The integration also supports AI-assisted ticket resolution, leveraging automation to handle routine tasks and allowing technicians to focus on more complex issues. This leads to significant time savings and improved resource management.

Setting up the integration involves configuring the PSA settings within N-central to align API queries, ensuring that tickets are created in HaloPSA and accessible through the N-central interface. This setup promotes a cohesive workflow between the two platforms, enhancing operational efficiency.

In summary, integrating HaloPSA with N-able N-central provides MSPs with a comprehensive solution to manage assets, streamline support processes, and enhance service delivery through automation and real-time data synchronization.